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   from the issue of September 28, 2006

Serving students training sessions begin Oct. 1


For the second year, university employees on the front lines of student interaction can attend a free training series aimed at improving service to and retention of students.

The "Serving Students the Big Red Way" series begins Oct. 12 with a two-part training series, "Serving Students: Best Practices for Retention of Students," in the Nebraska Union. The session repeats Feb. 22 in the East Union.

Presented by Tom Workman, assistant director of Student Involvement, the program is broken into two sessions - the first focused on developing skills to deal with students, the second directed at assisting departments to create a customized services plan. The skills development session is from 10 a.m. to noon on both days, while the second part is 1 to 2:30 p.m.

The session is open to all faculty and staff on campus. Participants are requested to attend the session with supervisors and other co-workers who provide service to students. Departments will be trained in groups.

Based on feedback provided in the "Serving Students" sessions in the spring, the program has expanded to include three other sessions: Service to International Students on Nov. 15; Service to Multi-Cultural Students on Feb. 6; and Developing a Departmental Student Service Plan - A Workshop for Chairs, Directors and Managers, on April 11.

Peter Levitov, associate dean of International Affairs, and Olena Kovtun of Admissions, will lead an international student panel in the Nov. 15 session. The session, 10 to 11:30 a.m., is open to any faculty or staff member who interacts with international students.

The multi-cultural student session will be led by Jamar Banks, director of the Office of Academic Support and Intercultural Studies. The session is from 10 a.m. to 11:30 a.m. Feb. 6, and will focus on retention strategies for multi-cultural students.

Nancy Myers, director of organization development for Human Resources, will guide the April 17 session, 3 to 4:30 p.m., for chairs, directors and managers.

The training series was developed in collaboration with Human Resources, Student Involvement and Undergraduate Studies. More than 350 faculty, staff and administrators attended the two-part workshop held in the 2005-2006 academic year. That workshop also focused on creating departmental student service plans.

For more information, go online to, or contact Myers at or 472-8033.



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Serving students training sessions begin Oct. 1