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from the issue of January 26, 2006
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Series outlines ways to better serve students
UNIVERSITY COMMUNICATIONS
University employees stationed on the front lines of student interaction can attend a free training series aimed at improving service to and retention of students.
The two-part workshop series, "Serving Students: Best Practices for Retaining Satisfied Students," is offered Feb. 16 and March 16 in the Nebraska Union and Feb. 23 and March 21 in the East Union.
Tom Workman, assistant director of Student Involvement, will conduct the workshops.
Training will focus on skill development, communication strategies and developing specific student-focused service plans for departments.
The first workshop will be skill based and educational. Participants will be given an assignment to develop a customer service plan for their department.
In the second workshop, additional instruction will be presented and customer service plans will be discussed in small group sessions.
Supervisors are encouraged to attend with their staff members so skill development can be reinforced and customer service plans can be developed within departments.
A maximum of 500 employees may attend the free workshops, which are coordinated by Rita Kean, dean of Undergraduate Studies and Human Resources.
Registration is available through SLUGO or by contacting Human Resources at 472-3101. The registration deadline is Feb. 10.
For more information, contact Nancy Myers at nmyers1@unl.edu.
GO TO: ISSUE OF JANUARY 26
NEWS HEADLINES FOR JANUARY 26
Weather pushes landscape services into spring mode
Combined Campaign charts continued growth
Gift forges largest Ag Fellowship
Museum offers fossil days, disaster events
Series outlines ways to better serve students
Campus research helps develop new decorative millets
Engineering opens year with new lab celebration
FROM THE ARCHIVES
Huskers tops in Big 12 exhausted eligibility rate
Publication features UNL bio laboratory
732337S35380X
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